Customers can submit Complaint To PT Hino Finance Indonesia, Via:

• PT Hino Finance Indonesia Branch Office
• Email : customer_service@hinofinance.co.id
• Website : www.hinofinance.co.id
• Hino In The Box

Information Required to Support the Complaint Resolution Process Namely Customer Identity, Such as: Name, Address, Contract Number, Contact Number and a Brief Description of the Complaint and Attach Documents/Data as Follows:

• Customer Complaint Form (Prepared At Branch Office)
• Personal Identity (KTP/Passport)
• Data/Other Supporting Documents

Complaint Resolution Process Is As Follows:

• PT Hino Finance Indonesia receives customer complaints and submits the complaint number as a customer reference.
• PT Hino Finance Indonesia follows up on complaints submitted by customers and will be resolved within 20 (twenty) working days.
• If PT Hino Finance Indonesia will extend the complaint settlement period, PT Hino Finance Indonesia will also provide information on the extension of time if handling your complaint takes more than 20 working days and then convey information that your complaint has been resolved.

In accordance with the Financial Services Authority (OJK) Regulations, Customers Can Express Dissatisfaction with the Financial Services Authority (OJK) for Facilitation, Via:

• Written letter to: Member of the Board of Commissioners of the Financial Services Authority (OJK) and Customer Protection, Radius Prawiro Tower, 2nd Floor, Bank Indonesia Office Complex, Jl. M.H. Thamrin No. 2 Jakarta
• Financial Services Authority (OJK) services at telephone number: 157
• Email to : costumer@ojk.go.id
• Online at: studiuangmu.ojk.go.id