FAQ

Hino Finance Indonesia (HFI) have full commitment to provide total solution as your financing partner, to simplify your procurement of Hino products as well as other brand and equipments.

As an authorized financing partner for Hino product as well as specialized in trucks, we provide best service & financing experience, attractive financing scheme and interest rate, fast approval, flexibility and simple financing process for your Hino products procurement.

HFI primary focus is to support the financing of any Hino truck that purchased through Hino authorized dealer, but we can support if you need any other supporting brand units, and you may contact our representative Branch Office/POS or through our Account Officer for further details.

Yes we do, but the scheme and condition is slightly different from new truck. You may contact our representative Branch Office/POS or through our Account Officer for further details.

HFI don't have any business status and service of directly selling used unit, altough we may handle used unit as part of our business. You may contact our representative Branch Office/POS or through our Account Officer for further details or inquiry.

Currently HFI doesn’t provide the syariah financing facilities.

HFI focused to support the financing of any Hino truck & equipment purchased through Hino authorized dealer, so currently we don't have any service for takeover credit facilities from other financial institution. To support your financing inquiry, please contact our representative Branch Office/POS or through our Account Officer.

You may contact us through our Account Officer Representative or our Branch/POS office as listed in Network/Location pages in this website (click here). If you find any difficulties or have urgency matters during non operational hours, you may also contact us through email at customerservice@hinofinance.co.id

Our Customer Service/Account Officer Representative will contact you soon.

Hino In the Box (HIB) is a mobile application of PT Hino Finance Indonesia that you can download through App Store and Google Play Store. HIB may used by HFI partners and customer, and provide two way digital communication with you and us, to get updated information related HFI business ecosystem. Lets download the application & enjoy the transaction through Hino in the Box). Details of Hino In the Box is stated in following FAQ for HIB section.

Normally it takes within 7-10days after receipt of complete document from you. Credit approval will also depends on your proposed amount that may inquire further approval procedures. To support your financing inquiry, please contact our representative Branch Office/POS or through our Account Officer.

Regarding approval of credit facility, HFI assess several points to determine your feasibility. To get further information regarding your proposal status, please contact our representative Branch Office/POS or through our Account Officer.

Related with HFI's focus to provides productive financing product, our credit assessment may be more comprehensive that assess several components, such as: your financing purpose, payment records, your capacity & business experience, condition & prospect of your business, equity & collateral structure, also regarding compliance of government and environmental regulations.

HFI always commit to provide fast services of your inquiry. Delay may be caused by insufficient/mismatch/inconsistency documents and/or data/information, or lack of work force due to pandemic, where HFI need some time to assess several points and determine your feasibility, to provide the best financial support to your business. Please don't hesitate to contact our representative Branch Office/POS or through our Account Officer to learn about status and/or further schedule.

We have networks in 11 big cities all over Indonesia. If we hadn't had any network at your city, please simply contact us through your nearest Hino dealership to get connected with us directly.

Still, you can reach us through email: customerservice@hinofinance.co.id

Our Account Officer will contact you immediately.

You may proposed financing of unit undername your family name as long as you can provide necessary documents and met spesific requirement. To support your financing inquiry, please contact our representative Branch Office/POS or through our Account Officer.

To monitor & tracking your credit proposal, you may contact our representative Branch Office/POS or through our Account Officer, also you can reach us through email: customerservice@hinofinance.co.id

Our Account Officer will contact you immediately.

You can't change the carroseries during the financing period.

In general, the documents required will depends on Financing amount that you proposed. You may find the details on following web pages on this website : click here

For further information, you may contact our representative Branch Office/POS or through our Account Officer, also you can reach us through email: customerservice@hinofinance.co.id

Our Account Officer will contact you immediately.

Your payment record will be check on SLIK by us, to learn your various debt and payment record.

Practically both have similar effect, they're the amount that you need to pay at the begining related your financing facility, and will directly deduct your Net Finance amount from the Unit price that you bought before. The difference are related to the type of financing facility that being used, where SD is related with Financial Lease product and DP is related with Installment Financing/Consumer Finance product.

Those inquiry related with our mitigation of any potential risk that may happened during the financing period. It's based on the feasibility study done by our internal team, where based on the analysis, it's necessary to have guarantee from the related party, to ensure the smooth repayment of the proposed facility.

Since all asset of married person are treated as one bind, your spouse will be inquire to sign every loan agreement or any agreement that related with guarantee that you nade. But it you have a Prenuptial Agreement or any other Split Asset Agreement with your spouse, you will be allowed to sign the agreement by yourself.

Penalty charged may related with overdue (late) payment of installment, early termination contract or any other reason related to any default of financing agreement. For further details please contact our representative Branch Office/POS or Account Officer. We will respon your inquiry as soon as possible.

In case there're any late payment, there will be reminder or notice by a couple of channel from HFI. For each payment transaction will be recorded on our system and the punctuality will be reported to Otoritas Jasa Keuangan (OJK) through Sistem Layanan Informasi Keuangan (SLIK). For any late payment will be charge penalty according to financing agreement.

Warning letter published when there's any breach or default happened according to financial agreement. For further information, please contact our representative Branch Office/POS or Account Officer. We will respon your inquiry as soon as possible.

Your installment is not subject to VAT charge.

As is common in leasing industry, HFI is not publish any invoice regarding your monthly installment obligation.

HFI record all payment that you've made, so you may find your records on Contract Detail Menu on Hino In the Box application, or you may request detail "Customer Card" report to our representative Branch Office/POS or Account Officer. We will respon your inquiry as soon as possible.

Any tax related to unit must be for the account of and borned by the customer.

Installment payment may be done through auto debit, transfer to Virtual Account, and by PDC or transfer to HFI's Bank Account as mention on the financing agreement.

In case there's no date on the month of your installment due, your payment must be made maximum on the last date of the month. Please be careful on the bank working day and time, to avoid any delay during the bank administration process.

We strongly suggest you to do early payment in case your installment due on public holiday, to avoid any overdue/default/any late payment charge.

You can pay your installment gradually before due date, and make sure you paid the full amount punctually, but to avoid any mis-administrative records, we suggest you to always pay your installment in full amount.

You may pay the late charge anytime during financing period, and the sooner, the better to avoid additional penalty charge per day. Should you want to settle the late charge, you may contact our representative Branch Office/POS or Account Officer. We will respon your inquiry as soon as possible.

Your installment due date may refer to the financing agreement, and cut off payment is 15:00 (West Indonesia Time) in every working days.

We strongly suggest you to always pay installment on time, since you will be charge late fee for any overdue payment based on financing agreement.

You may refer to the attachment 3 of your financing agreement, or you also may get the detail information in Contract Detail Menu on your Hino In the Box application.

If you have not installed Hino In the Box yet, click here!

You may informed to our Account Officer during the contract signing, to prepare the registration process and sign the related documents.

HFI don’t provide any payment receipt for your installment, any document that released by the bank may be used as valid documentation of your payment.

HFI will only deduct your installment through the auto debet facility, should you want to settle the late charge, you may contact our representative Branch Office/POS or Account Officer. We will respon your inquiry as soon as possible.

HFI will send your financing agreement within 14 working days after your contract valid.

Yes, you should inform us of any changes on your contact address or telephone number as stated in the agreement, so we can easily get connected and share any updated information to you.

You can change your due date installment with additional interest grace period charge, should you want change your due date, you may contact our representative Branch Office/POS or Account Officer. We will respon your inquiry as soon as possible.

No, you can not sell the unit during the financing period, unless the unit has been properly early terminated.

No, you can not divert your obligation(s) to any third party.

You can not change the unit during the financing period. If there's any accident so the insurace cover the losses of the unit, you have to fulfill all outstanding obligation in the first place through the early termination process.

HFI can provide several tenor options, to fit your inquiry and match with you business sector. For further details, please contact our representative Branch Office/POS or through our Account Officer.

BPKB is usually available in 60-120 days depending on the area of registration. Your dealer is responsible to obtain/pick-up BPKB and pass it to us as for our custodian soon.

You may contact our Branch Office by phone or email 3 days before the desired date, and please make sure to bring proper documentation on the scheduled date.

To simplify the BPKB collection process, we recommend that you pick it up yourself at our branch office that serves you.

If you appoint another party to collect BPKB, please contact the Branch Office that serves you to find out the required documents.

In the event that the Customer dies, the BPKB can be collected by the legal heirs.

We don't have that services, but we are pleased to help you to connect with our partner that provides such services. You may contact our nearest Branch Office for further information.

You may contact our Branch Office to get connected with our representative partner that provides such services. If you willing to proceed by yourself, you can get Confirmation Letter from us stated that your truks (BPKB) are still under leasing period, to be attached on your extention process.

We do have sufficient location to keep your valuable documents safe.

We are not allowed to release BPKB during the financing period. You can contact our partner (Biro Jasa rekanan) that can help you to solve such problems such as BPKB lost.

We will contact you as soon as possible after all your financing obligation finished, to return the BPKB and other paid off documentations. If within the certain period the BPKB can't be collected, we will charge the storage cost to you according to the applicable regulation.

We don't have BPKB delivery service via courier due to security purpose. For the process of BPKB collection, please contact our Branch Office or Account Officer representatives.

We are not suggest you to collect your BPKB through any representatives. But, if if's related to your urgency, the representative must be provide & follow detail condition that you may refer on following webpage: click here

For the detail information, please contact our Branch Office/POS or Account Officer representative.

You have to update to us for any legal changes on your identity. In case there're differences during the BPKB collection, you have to provide several documents:

Different name / place of birth / date of birth / month of birth and year of birth

Birth Certificate / Certificate of Different Name from the Civil Registry Service
Statement Letter of different name

Different address

Statement Letter of different address

Signature difference

Statement Letter of different signatures

After all obligations paid off, you may collect these documents:

Original BPKB
Original Copy of Vehicle Invoice
Original Blank Receipt
Original Copy of Vehicle Identification Number Certificate *)
Copy of Form A or C *
Copy of old owner's ID card *)
Paid off notification

*) if any

No. As regulated by OJK, your truck have to covered by insurace during the financing period.

Currently we have trusted insurance partners, Asuransi Central Asia (ACA), Asuransi Wahana Tata (ASWATA) and a couple more, and the insurance partner for your trucks will be finalized considering your area and service by insurance partners. For further information, please contact our Branch Office/POS or Account Officer representatives.

We suggest to cover your unit's insurance through our insurance partners to have better coordination of claim procedur once it’s necessary during the leasing period.

Generally there're 2 type of insurance coverage:

TLO : a type of insurance protection that only protects the totally loss of a vehicle (damage more than 75% or stolen)
Comprehensive : a type of insurance protenction that covers the Loss caused of: total or partial damage/loss of the vehicle due to accident/theft, as long as it's not excluded from the insurance policy

In addition, there're many additional coverage options. For further information, please contact our Branch Office/POS or Account Officer representatives

Insurance coverage thay you may have refers to the insurance policy, as long as it's not excluded or violate any terms & condition that may apply.

Things you should pay attention to when submitting an insurance claim:

If the loss/damage occurs during the working day: Monday to Friday, 09.00-17.00 WIB, immediately report it to our Customer Service at the Branch Office/POS or Account Officer representative that serves you.

If the loss/damage occurs outside of our working days and hours, please contact the insurance company's claim section.

The deadline for reporting claims is a maximum of 3x24 hours from the date of the incident. Reports can be submitted by telephone, fax or mail.

You may find the detail document that you need to fulfill on the following webpage: click here

You may contact the insurance company directly, or contact our Branch Office/POS or Account Officer Representative to get connected with HFI's insurance partner.

We will send your insurance policy to your address within 7 working days after your contract active.

Yes with proper paper work and special fee & charge. You may contact our Account Officer or Branch/POS representative to find out the detail terms and amount to be paid.

The details component may be consist of: outstanding principal, installment overdue (if any), interest grace period (if any), late charge fee (if any), administration fee and early termination fee as stated in the agreement. For further details please contact our Customer Service or our Account Officer Representative.

You can submit your complaint through one of or some of :

HFI branch office
Email : customer_service@hinofinance.co.id
Website : www.hinofinance.co.id
Hino In the Box

Attach the following documents/data:

Fill out the Consumer Complaint Form (prepared at the branch office or may be submit through complaint page on our website)
Identity (KTP/Passport)
Other supporting data/documents

Receive your complaint
Consumer Protection Unit Function will Inform the complaint number as your reference
Provide solutions to the difficulties you are experiencing
Provide information regarding the extension time, if the complaint handling is more than the time period, which is a maximum of 20 working days.
Submitting information that your complaint has been resolved

Yes, we keep the security & protection of data, information & document that you submitted, as per regulate by POJK Nomor 6/POJK.07/2022 regarding Customer Protection in Financial Service Sector.

Currently Hino In The Box can only be downloaded on your smartphone via this website or directly through Google play app or App Store.

Click here to install.

Hino In The Box is an application specifically intended for HFI valid customers. To login to Hino In The Box, you must first be registered as a Super User on our Mobile Apps.

To access the data of other companies that you have been registered, you can follow the following guidelines;

Login to your Account
Select the PROFILE Menu
Select the COMPANY Sub Menu
Select the company you want to see the information

Make sure you input the correct mobile number or email that has been registered. If there are still problems, please contact customer_service@hinofinance.co.id.

Make sure the mobile number that you used already matched with the mobile number that previously registered
Make sure your sms quota is active
If there are still problems, please contact customer_service@hinofinance.co.id.

For security reason, you have to entered the PIN correctly. However, if you forgot your PIN, you can follow this PIN recovery steps on these webpage:

Select LOGIN
Enter your Mobile Number or Email.
Select LOGIN
then Click the FORGOT PIN menu in the upper right corner.
Enter your mobile number or email then click Send
Enter the 6 digit OTP code
Enter the new 6 digit PIN number
Enter your new 6 digit PIN number again

For security reason, to change of Email address and mobile phone, you have to directly contact our customers service.

You can contact our Customer Service immediately.

You can choose restore account.

You can follow the these steps:

Select MY TRUCK Menu.
Select the type of vehicle you have
Select the "number plate" of the vehicle you want to claim.
Select Claim insurance

We will immediately submit your claim to the relevant insurance partner for further processing.

Information regarding Hino Finance Indonesia's prime lending rate and more detailed explanation can be accessed Here.

Otoritas Jasa Keuangan is the Official Institution that regulate all Bank and Non Bank Financial Institution in Indonesia

Multifinance Company offers a variety of lending products including: Financial Lease, Installment Financing (Consumer Finance), Factoring, etc. Mostly the product are intended to purchase tangible assets like equiments, but you might purchase services as well.

Unlike banks, multi finance company is not permitted to accept or maintain deposit or saving accounts, money transfer or foreign exchange transaction.

Leasing is a financial service company (Non-Bank financial services institutions) that provides financing for your goods and or service needs, that being supervised by Indonesian Financial Service Regulator (Otoritas Jasa Keuangan)

Consumer Finance/Installment Financing is a financing activity of any good and or service purchased by customer from the supplier, using payment by installment method. During the financing period, the good and or service belongs to the customer and might be bind/collaterized properly to the Financing Company.

Financial lease is a financing activity in form of providing the goods by Financial Company to be used by customer during certain period, in which substantially divert the risk and benefit of the goods that being financed. During the financing period, the good(s) legally belongs to the Financing company.

Due to different terminology of ownership, there're significance difference of those 2 type of financing, especially regarding tax treatment.

There're significant tax treatment between Financial Lease and Purchase by Installment scheme, since on the Financial Lease scheme, all components of installment (interest + principal) may be used as additional expense that will deduct Nett Income subject by the tax.

For Purchase by Installment scheme, only the unit's depreciation cost and interest charge component that may be used as additional expense that will deduct Nett Income subject by the tax.

So in terms of cash flow, Financial Lease product provide greater benefit for your company.

Your identity will be used to verify your background, such as SLIK record check and refer to Know Your Customer principle, based on OJK regulation: POJK Nomor 12-POJK.01-2017 tentang Penerapan Program APU PPT di Sektor Jasa Keuangan. Your Tax ID number is also used to check your eligibility for leasing as leasing is only offerred to tax number holders.

Activities to perform identification, verification, and monitoring carried out by Financial Services Companies to ensure transactions are in accordance with the profile, characteristics, and/or transaction patterns of Prospective Customers or Customers.

SLIK is the media that consist of payment records of the customer within all financier under Indonesia Financial Service Regulator (Otoritas Jasa Keuangan ~ OJK)

Your units must be covered by insurance follow the OJK regulation, to minimize any loss that may occurred due to any accident or losses that may happened, especially within the financing period

Vehicle using yellow plate can be used to carry general goods and transportation of any persons, while black plate can't do it, only able to carry the goods belongs to spesific owner.

Regarding the tax, yellow plate vehicle have lower tax charges, but to use yellow plate, the owner have to fulfill additional term & conditions that may applied.

The difference between flat and effective interest rate is that, the flat interest rates is calculated on the entire loan principal over the course of the loan tenure. Whereas the effective interest rate, on other hand, is calculated on the outstanding balance, after taking into account your monthly repayment amounts. There is conversion calculator between flat and Effecitve rate. Effective Interest rate is used by HFI.

Binding (ownership diversion) of moveable good(s) that being use as collateral, such as vehicle or intentory, for certain period of time. During the binding period, the goods are still under control by the original owner (usually debtor in case of consumer finance). In case of leasing, legal owner is leasing company so fiduciary is not exercised.

In advance payment, so the first installment will be paid along with other first payment component.

In arrear payment, so the first installment will be due in one month after financing being activated.

Provision fee is a part of both direct and non-direct acquisition cost and expense which you have to fulfill in regards to the underwriting (credit acquisition) process (include but not limited to visit, survey, etc.)

Admin fee is a part of both direct and non-direct acquisition cost and expense to cover the expenses, mostly related to document management and administration (mostly paper and digital work) before the validation of the contract, and after the contract paid off.

The risk that you may be imposed to you regarding of any default or breach of the financing agreement that may happened during financing period, with consequence mostly in form of penalty charges and/or reposessing of the good depending upon the case. For the detail risk that may happened, it'll refer to the detail of financing agreement that you signed before received the financing facility.

Yes, all financing agreements that you may sign are standard and comply with all applicable law & regulations.

FAQ

FAQ

Hallo, Can we help you?

FAQ by HFI Customer

FAQ for Literacy

FAQ by HFI Customer

General Information HFI +

Why HFI? +

What is the benefit of using HFI? +

Can HFI financing non-Hino brand? +

Do HFI finance used unit? +

Do HFI sell used unit? +

Does HFI provide syariah financing services? +

Can HFI takeover financing from other leasing? +

How do I reach HFI during non operational hours? +

What is Hino in the Box? +

Credit Application Process +

How soon I can get final decision about my credit inquiry? +

What is the reason behind the rejection of my credit proposal? +

What are the detail assessment component of my credit proposal? +

Why my proposal taking so long to get approval? +

How can I contact HFI since HFI still have no branch in my city? +

Can I purchase unit undername my family name (wife/child)? +

My proposal is under review. How can I track the approval progress? +

Can I change my truck's carroseries during the financing period? +

What documents I need to prepare my credit application? +

Why do I have to agree to be check on SLIK? +

Installment and Credit Period +

What is difference between Security Deposit (SD) and Down Payment (DP)? +

Why do you sometime request CG and/or PG +

Why is Personal Guarantee (PG) signed by myself and my spouse? +

Why am I being charged with penalti? +

What will happen if there're any late payment? +

I've just received warning letter, but my payment was always on time. What should I do? +

Is there any VAT charge to my monthly installment? +

Do HFI release any invoice regarding my monthly installment obligation? +

How do I have my payment records & outstanding obligation? +

During the leasing period, how is the tax treatment (STNK, kier, etc.) of my unit? +

How many way of payment do HFI have? +

What should I do with my installment due on the date 29, 30 or 31, and there's no such date on the month that my installment due? Such as: my installment due on every 31 of the month, where there's no date 31 on February +

Can I pay my installment on the public holiday? +

Can I pay my installment gradually before due date? +

Should I pay the late charge on the next installment due date if there's any late payment on previous schedule? +

Is there any cut off time to pay the installment? +

Is there any late charge if I "only" delay the payment for one day? +

How do I know my monthly installment amount and my monthly due date schedule? +

I want to use the auto debit facility, how can I register my bank account number? +

How can I get my payment receipt if I pay through ATM or transfer or PDC or auto debet? +

In case I'm using autodebit as payment method and there's late charge fee, will you deduct directly those late charge fee on my next schedule payment? +

How do I get my financing agreement from HFI? +

Is it necesarry to inform any changes of my address or telephone number or mailing address? +

Can I change my due date installment? +

Can I sell my unit during the financing period? What is the procedure? +

Can I divert my obligation to any third party? +

Can I change my unit during the financing period? +

How long maximum tenor that HFI can provides? +

BPKB/STNK Process +

How and when will my BPKB being ready? +

What needs to be prepared when I want to pick up BPKB? +

Do HFI provide the service of periodical extention of STNK, Kier, Location mutation & Changes ownership documentation? +

How to process the STNK & Kier extention during the leasing period? +

Do you have safe location to store my BPKB? +

Can I borrow BPKB during the financing period? (eg. due to losing STNK) +

Is there any consequencies if I don't collect my BPKB after my contract finished? +

Can you send my BPKB via courier after my contract finished? Will you charge any delivery fee? +

Can I pick up my BPKB through my representatives? +

I want to pick up my paid off BPKB, but there's difference data between my current identity with my previous identity when applied credit in HFI. What should I prepare? +

After finished all my obligations, what documents should I received? +

Insurance +

I don’t need insurance for the truck. Can HFI finace me without insurance? +

Which authorized insurance company that HFI may refer to? +

Can I select and use my own insurance company (non HFI partners)? +

What's the difference of several insurance coverage type? +

What kind of event that being protected by the insurance +

How to claim the insurance for any accident, disaster or losses? +

After my leasing period ended, how can I extend my insurance coverage? +

How do I get my insurance policy from HFI? +

Early Termination +

Is it possible to make early termination? +

What are the detail components fee of the early termination? +